Freezing, Crashing & Bug Related Questions
Why is my game closing unexpectedly?
Is your game closing out unexpectedly? If your game suddenly closed out, we recommend taking the following steps: Force Close and relaunch S...
iOS: Why is my game frozen?
If your cards are stuck or you're unable to cycle through your card stock, check to see if you're accidentally playing in Vegas mode, which ...
Why won't my screen rotate?
When you turn your device on its side and it will not rotate, chances are high the Orientation Lock on your device is enabled. Follow the st...
How do I pause, end or exit the game?
While we do not have an exit or pause button in the game, the best way to exit is based on the device you're using. If you're using an ...
Can this game be solved? Why do my games seem unwinnable?
We use a randomization method to generate games - this means:Our games are not numberedWe don’t control for winnability, some games are unwi...
I’m getting the same game, why aren’t the cards shuffling?
If you are seeing the same game, it may be due to pressing the Replay button instead of the New Game button under the Menu. We’re confident ...
My issue is not listed.
Don't see what you're looking for? Try typing a keyword in the FAQ search bar in the FAQ section. Still can't find it? Let’s chat about it...
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