How do I play Mahjong ?

To access Mahjong gameplay rules, tap anywhere on the game screen to raise the bottom menu bar, the RULES button is located in the bottom ri...

How do I begin a new game?

Looking for a fresh start? Want to reset the tiles to their original state? You're in luck!Tap the game screen to raise the bottom menu bar ...

The game is too small, can I make the tiles bigger?

Landscape mode is only supported on iPads at this time. If you are playing on an iPad, you can increase the size of your playing area by pla...

The game is too small, can I make the tiles bigger?

Please note that tablets are the only devices that currently support playing Mahjong in Landscape mode. When you turn your device on its sid...

I’m seeing a name that isn't mine every time I start playing, how do I change or remove this?

If you're seeing a message each time you launch your game that isn't familiar, it is likely a name generated by Game Center, this ...

Are all games winnable?

All games of Brainium Mahjong can be solved! While it may seem like some boards are impossible, the challenge of the game is the strategy an...

No more moves are available, why can't I win this game?

All games of Brainium Mahjong can be solved! While it may seem like some boards are impossible, the challenge of the game is the strategy an...

There is a tile missing from my game.

While it may seem like some boards may be missing a tile, it is likely underneath another tile or can be paired with another tile of the sam...

What is a Daily Puzzle and what does the calendar indicate?

Improve your matching skills by playing the Mahjong Daily Puzzle, which are featured puzzles for everyday of the month and should be played ...

What is Dragon Road? How can I unlock new content?

By successfully completing a game of Mahjong, you are awarded 3 crowns. By accruing crowns, your Dragon Level increases which unlocks new co...

What are crowns and what can I do with them?

Each game of Mahjong that is successfully completed will earn you 3 crowns which are applied to your progress within Dragon Road. Dragon Roa...

How do I transfer my Score and Best Time from an old device?

In order for your accumulated Score and Best Time to be carried over from your old iOS device to your new iOS device, you will need to back...

How do I transfer my Score and Best Time from an old device?

Scoring information is tied to Google Play Games, chances are high that you can retrieve your Mahjong times by signing into Google Play Gam...

How do I customize my game?

As you progress through Mahjong, different boards, tiles and backdrops can be unlocked by winning games and acquiring crowns. To customize ...

Why isn't the Scores button working on iOS?

The Scores button is linked with Game Center, if the tab cannot be accessed, it is because you are not connected to Game Center. Braini...

Why isn't the Scores button working on Android?

The Scores button is linked with Google Play Games, if the tab cannot be accessed, it is because you are not connected to Google Play Games....

How can I reshuffle my current game?

Running into a dead ends is very common in Mahjong, we often get asked why our Mahjong does not contain an option to shuffle. While working ...

What languages are offered?

Our current list of languages available:ChineseDanishDutchEnglishFrenchGermanItalianPortugueseSpanishTo change the language within Mahjong, ...

When will more content be added?

Have you reached the end of Dragon Road? Congratulations! Thank you for playing Mahjong with us! While this may be the end of Dragon Road fo...

I have a game suggestion or game feedback.

Have something you'd like to share? We are always looking to improve the player experience for our games.Share your feedback or suggestions ...