Why is my game closing unexpectedly on my iOS device?

Is your game closing out unexpectedly? Sometimes this can happen if you haven't closed out the app in a while. Force Close and rel...

Why is my game closing unexpectedly on my Android device?

Is your game crashing? If your game is crashing or closing unexpectedly, we recommend taking the following steps: Force quit the app. D...

iOS: Why are the cards not responsive?

If your Spider game is unresponsive or freezing, make sure it is not in Strict Mode, which requires all empty columns to be filled befo...

Android: Why are the cards not responsive?

If your Spider game is unresponsive or freezing, make sure it is not in Strict Mode, which requires all empty columns to be filled befo...

iOS: Why won't my screen rotate?

When you turn your device on its side and it will not rotate, chances are high the Orientation Lock on your device is enabled. Follow the st...

Android: Why won't my screen rotate?

When you turn your device on its side, and it will not rotate, it's likely that your device is locked in portrait mode/ orientation lock. Fo...

How do I pause, end or exit the game?

While we do not have an exit or pause button in the game, the best way to exit is based on the device you're using. If you're using an ...

Solutions: Can this game be solved? Why do my games seem unsolvable?

We use a randomization algorithm to generate games and don’t control for winnability, so some very, very rare games of Spider could be unwin...

I’m getting the same game, why aren’t the cards shuffling?

If you are seeing the same game, it may be due to pressing the Replay button instead of the New Game button under the Menu bar. To star...

My issue is not listed

Don't see what you're looking for? Try typing a keyword in the FAQ Search Bar in the FAQ section.Still can't find it? Send us a message!&nbs...

Spider isn't working after a recent update!

If you're on an iOS device and the Spider app is crashing, freezing, or unable to open after a recent update, it's likely due to your device...