Why is my game closing unexpectedly on my iOS device?

Is your game closing out unexpectedly? Sometimes this can happen if you haven't closed out the app in a while. Force Close and rel...

Why is my game closing unexpectedly on my Android device?

Is your game crashing? If your game is crashing or closing unexpectedly, we recommend taking the following steps: Force quit the app. D...

Why is my game frozen on my iOS device?

Is your game unresponsive?If your game is freezing, we recommend taking the following steps: Force Close and relaunch Spider Solitaire:...

Why is my game frozen on my Android device?

Is your game unresponsive? If your game is freezing or not responding to touch, we recommend taking the following steps: Force quit the...

Why won't my screen rotate?

When you turn your device on its side and it will not rotate, chances are high the Orientation Lock on your device is enabled. Follow the st...

Why won't my screen rotate?

When you turn your device on its side and it will not rotate, chances are high the Orientation Lock on your device is enabled. Follow the st...

How do I pause, end or exit the game?

While we do not have an exit or pause button in the game, the best way to exit is based on the device you're using. If you're using an ...

Solutions: Can this game be solved? Why do my games seem unsolvable?

We use a randomization algorithm to generate games and don’t control for winnability, so some very, very rare games of Spider could be unwin...

I’m getting the same game, why aren’t the cards shuffling?

If you are seeing the same game, it may be due to pressing the Replay button instead of the New Game button under the Menu bar. To star...

My issue is not listed

Don't see what you're looking for? Try typing a keyword in the FAQ Search Bar in the FAQ section.Still can't find it? Let’s chat about it.Se...