If you recently rotated your device to play in landscape or portrait mode, it occasionally takes a few minutes for ads to update to reflect the orientation switch.
You may notice the first one or two ads shown may be in the previously set orientation. When the ad is showing in portrait orientation while the device is set to landscape orientation, the exit button will appear offscreen outside of the ad.
This can also happen with a landscape ad showing in portrait orientation. When either of these occurs, you can briefly rotate your device into the other orientation to reveal the exit button.
If you did not recently rotate your device, it is a possibility the ad is broken and we recommend reporting the ad.
To report an ad, please tap the chat button in the upper right corner to send a message to our team and include:
- A description of the ad or screenshot
- The issue it's causing
- The time the ad was shown in your game
Once you report the ad, there will be an option to attach a screenshot.
Tap the + button in the lower-left corner of the chat to attach the screenshot of the ad. Having a visual reference of an ad greatly improves our ad investigation process.
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Don't see what you're looking for? Send our team a message by tapping the chat button in the upper-right corner.